tj.hanton.net

I just found out I missed a payment on my credit card. I never received a statement though. After talking with four different people, I discovered that *I* went online (not) and switched to paperless statements in November. Then it was discovered that I’ve been paperless the whole time I’ve had the card (almost three years); regardless of the fact that I have a stack of paper statements that says otherwise.

As a one-time courtesy to me, they reversed the late fee and assured me it won’t affect my credit score or APR because I have a perfect record of payment. But no matter how many times I told them I never asked for paperless, they kept telling me the only way to get paperless statements was to go online to their website and request them … which only I can do. So around and around we went. The beauty of paperless statement too, is that they don’t even email them to you (unless you set up an alert ~ which I WOULD have done had I switched to paperless); you have to LOG IN to their website to check your statement.

The thing that concerns me most is they they’re apparently not concerned at all about fraud or the fact that somebody else *might* be accessing my account. Becuase more likely, Chase is trying to get more money out of its customers. I wonder how many of their customers found themselves switched to paperless statements suddenly?

Needless to say, I’ll be closing that account and moving my balance to another company. NEVER EVER use Chase for Credit Cards.